Frequently Asked Questions

Do I need an account to place an order?
No, you can also order as a guest. However, with an account, you'll have faster access to your order history and invoices.

Which payment methods are available?
We support the following payment methods:

• iDEAL

• Stripe

Will I receive an order confirmation?
Yes, once your order is placed you will automatically receive a confirmation email.

Which shipping methods are available?

• Within the Netherlands: PostNL and DHL

• Belgium: DHL

What are the delivery times?
On average 1-3 business days, depending on stock availability and the carrier.

Can I track my order?
Yes, you will receive a track & trace code as soon as your order has been shipped.

How long do I have to return my order?

You have 14 days after purchase to return your order (in accordance with the statutory right of withdrawal).

What are the return conditions?

• Products must be in their original packaging

• Including all accessories

• Return form must be completed and included

Where should I send my return?
Return address:
Spinveld 25, 4815 HR
Breda, The Netherlands

What if my product is defective?
Report a defective product immediately via our return form. We will contact you for further handling.

What is the warranty period?
Standard 1-year manufacturer's warranty.

Can I extend the warranty?
Yes, in some cases an extended warranty is available. Please contact us for more information.